Good2Order Terms of Service

Effective from: 23.07.2026

The Polish version (Regulamin) is the binding version; this English text is provided for convenience.

§1. General provisions

  1. These terms of service (the Terms) set out the rules for providing services electronically through the Good2Order service (the Service).
  2. The service provider is Dominik Myszkowski, conducting business activity under the name Knight Software Dominik Myszkowski, ul. Tadeusza 24, 05-420 Józefów, Poland, entered in the Polish Central Registration and Information on Business (CEIDG), tax ID (NIP): 5252291057 (the Service Provider).
  3. The Service is addressed to two groups of users:
    • Restaurants (business customers) using the order and menu management dashboard (the Dashboard),
    • Guests of restaurants using the Good2Order mobile application (the Application).
  4. Using the Service requires a device with Internet access and an up-to-date browser and, for the Application, a device running iOS or Android.
  5. Contact with the Service Provider: contact@good2order.com.

§2. Definitions

  • Agreement — the service agreement concluded between the Service Provider and the Customer under these Terms.
  • Customer — a restaurant (business) concluding the Agreement.
  • Guest — a natural person using the Application at the Customer’s venue.
  • Account — individual access to the Dashboard or the Application.
  • Plan — a subscription variant defining the scope of features and the price.
  • Billing period — the month or year for which a fee is charged.

§3. Types and scope of services

  1. Within the Service, the Service Provider makes available software in a SaaS model enabling, among other things, management of the menu, tables and QR codes, waiter calls, at-table ordering, bills and reservations, and enabling Guests to browse the menu, place orders and pay at the Customer’s venue.
  2. The scope of available features depends on the chosen Plan. Current Plans and prices are available at /pricing.
  3. The Service Provider is not a party to the sales contract concluded between the Guest and the Customer and does not intermediate in settlements for meals, unless otherwise agreed separately.

§4. Conclusion of the agreement and registration

  1. The Agreement is concluded after the restaurant registers, verifies its email address, has its application approved by the Service Provider, and accepts the Terms.
  2. The Customer undertakes to provide true and current details and to keep them up to date.
  3. The Agreement is concluded for an indefinite period, subject to the provisions on the trial period and termination.

§5. Accounts and user roles

  1. The Customer manages its team’s accounts in the roles of owner, manager and employee, with differentiated permissions.
  2. The Customer is responsible for the actions of persons using accounts in its organisation and for keeping login credentials confidential.
  3. The Guest uses the Application under their own account; creating an account requires acceptance of the Terms and review of the Privacy Policy.

§6. Plans, prices and payments

  1. The Customer selects a Plan; fees are charged in advance for the given Billing period.
  2. Online payments are handled by PayPro S.A. (Przelewy24), with its registered office in Poznań, ul. Pastelowa 8, 60-198 Poznań, entered in the register of entrepreneurs of the National Court Register under KRS number 0000347935, a national payment institution supervised by the Polish Financial Supervision Authority (KNF). Settlement and renewals are carried out according to the chosen Plan and Billing period.
  3. Starting a payment requires acceptance of the Terms and review of the Privacy Policy, confirmed each time in the purchase flow.
  4. The Service Provider may offer a free trial period; it is available to a single restaurant once and ends automatically upon expiry of the indicated time.
  5. Failure to pay on time may result in limited access to Dashboard features until the outstanding amount is settled; the Customer’s data is not deleted during this time.
  6. Prices are stated in Polish złoty (PLN) and include applicable taxes unless indicated otherwise. The Service Provider issues accounting documents in accordance with applicable law.

§7. Right of withdrawal

  1. A Customer who is a consumer, or an entrepreneur exercising consumer rights, has the right to withdraw from the Agreement within 14 days without giving a reason, on the terms arising from the law.
  2. Commencing the service before the withdrawal period expires takes place at the express request and with the consent of the entitled party; in the event of withdrawal after commencement, the entitled party covers the cost of services performed up to the moment of withdrawal.

§8. Rules of use

  1. The Customer is responsible for the content entered into the Service, including prices, descriptions, ingredients and allergens in the menu.
  2. It is prohibited to use the Service in a manner that violates the law, the rights of third parties or principles of social conduct, or to take actions that threaten the security or stability of the Service.
  3. The Guest undertakes to use the Application in accordance with the law and the Terms.

§9. Intellectual property

  1. The Service, the Application, their code, interfaces, trademarks and other elements are legally protected and belong to the Service Provider or its licensors.
  2. The Customer and the Guest obtain a non-exclusive, non-transferable licence to use the Service to the extent necessary to use the services, for the duration of the Agreement.

§10. Availability and support

  1. The Service Provider makes every effort to keep the Service running continuously but does not guarantee uninterrupted availability; technical and maintenance breaks are permitted.
  2. Technical support is provided via contact@good2order.com.

§11. Liability

  1. The Service Provider is not responsible for: decisions and prices set by the Customer, the quality of food and service at the venue, or the consequences of untrue data entered by the user.
  2. The Service Provider’s liability towards a Customer who is not a consumer is limited to the amount of fees paid in the 12 months preceding the event, to the broadest extent permitted by law.

§12. Personal data

  1. The rules for processing personal data are set out in the Privacy Policy.
  2. To the extent that the Service Provider processes personal data on behalf of the Customer (e.g. Guests’ data at the venue), the parties conclude a data processing agreement supplementing the Agreement.

§13. Termination of the agreement

  1. The Customer may terminate the Agreement at any time, effective at the end of the current Billing period.
  2. The Service Provider may terminate the Agreement in the event of a breach of the Terms — with a 14-day notice period and after an ineffective request to cease the breach.
  3. After termination, the Customer’s data is stored and deleted in accordance with the Privacy Policy.

§14. Complaints

  1. Complaints may be submitted to contact@good2order.com.
  2. The Service Provider handles complaints within 14 business days of receipt.

§15. Amendments to the Terms

  1. The Service Provider may amend the Terms for important reasons (e.g. changes in law, scope of services, security considerations).
  2. The Customer is informed of changes at least 30 days in advance; continued use of the Service after the changes take effect constitutes their acceptance.

§16. Final provisions

  1. Matters not covered by the Terms are governed by Polish law.
  2. Any disputes are settled by the competent court under applicable law; in relation to Customers who are not consumers — the court competent for the Service Provider’s registered office.
  3. The Terms are drawn up in Polish and English; in the event of any discrepancy, the Polish version prevails.
  4. The Terms are effective as of 23.07.2026.